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female assistant manager training

female assistant manager training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips female assistant managers with practical tools to confidently oversee daily operations. Participants will master tracking key KPIs such as average handle time, first contact resolution, backlog, and SLA compliance via intuitive dashboards and alerts. Develop robust planning skills, prioritise effectively under pressure, resolve conflicts adeptly, and deliver succinct updates to keep teams aligned, productive, and dedicated to customer satisfaction.

Elevify Advantages

Develop Skills

  • Master shift planning: execute daily operations using checklists and standard operating procedures.
  • Enhance team communication: conduct standups, briefings, and deliver clear status updates.
  • Excel in conflict resolution: manage difficult conversations, de-escalate tensions, and forge agreements.
  • Monitor KPIs effectively: track AHT, FCR, backlog, and respond swiftly to dashboard alerts.
  • Make rapid decisions: prioritise tasks, triage issues, and escalate confidently.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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