Log in
Choose your language

assistant manager training

assistant manager training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This programme equips you with practical strategies to create a structured 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop focused workshops, microlearning sessions, QA reviews, and team huddles, monitor KPIs using dashboards, conduct impactful feedback discussions, and champion clear communication and change initiatives to elevate performance and customer satisfaction.

Elevify Advantages

Develop Skills

  • Design structured in-shift training plans with 4-week coaching and microlearning sequences.
  • Lead quality assurance and feedback sessions using KPIs, sampling methods, and coaching conversations to improve standards.
  • Analyse support operations by identifying root causes from data, CSAT scores, and escalation trends.
  • Enhance team support capabilities through refined tooling, documentation, and escalation protocols.
  • Implement team-driven changes via huddles, SOP revisions, and recognition initiatives.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course