Tertiary Sector Training
Gain mastery in service strategy, operations, and team management within the tertiary sector. Design streamlined processes, harness data and automation technologies, mitigate risks effectively, and cultivate high-performing teams that consistently deliver tangible value to clients and stakeholders alike. This comprehensive programme empowers professionals to elevate service excellence through proven methodologies and innovative practices.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You will learn service strategy, value propositions, and pricing strategies, followed by process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, AI, and risk management to execute a targeted 6-12 month improvement plan.
Elevify Advantages
Develop Skills
- Design service operations: create efficient and consistent service journeys quickly.
- Analyse service quality: monitor KPIs, develop dashboards, and achieve rapid improvements.
- Leverage technology in services: implement CRM, AI, and automation to enhance client experiences.
- Manage workforce and culture: recruit, train, and motivate teams for superior service performance.
- Plan risks and rollouts: minimise change risks using pilots, roadmaps, and governance frameworks.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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