SME-SMI Training
SME-SMI Training equips managers to construct role-based skill matrices, craft 12-week training plans, nurture internal experts as trainers, and monitor KPIs. It enables small teams to boost quality, efficiency, and customer satisfaction through straightforward, repeatable systems that optimise limited resources.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course teaches you to design focused 12-week training programs, create role-based skill matrices, and develop internal experts into effective trainers. Master setting measurable KPIs, tracking performance using simple tools, applying microlearning and checklists, and establishing feedback loops to reduce errors, accelerate onboarding, and drive continuous improvement despite tight time and budget constraints.
Elevify Advantages
Develop Skills
- KPI-driven training design: establish precise, measurable goals for SME teams swiftly.
- Role-based skill mapping: develop clear matrices for all service roles.
- Practical SME trainer development: transform experts into capable in-house coaches.
- Lean training implementation: roll out 12-week programs with minimal disruption.
- Continuous improvement tracking: leverage simple audits and feedback to enhance skills.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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