Designing Innovative Services Course
This course equips managers to transform complex, intangible services into clear, trusted experiences. Utilise research, journey mapping, and service blueprints to enhance health insurance and other service operations comprehensively from start to finish.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain practical tools to enhance complex health insurance services end-to-end. Master rapid user needs research, objective setting, journey mapping, and service blueprinting to unite teams. Design reliable digital experiences, define critical touchpoints, establish KPIs, and produce actionable deliverables for immediate organisational use.
Elevify Advantages
Develop Skills
- Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
- Rapid UX research: conduct quick interviews, micro-surveys, and benchmark competitors.
- Journey mapping: create first-use health-insurance journeys and identify redesign opportunities swiftly.
- Intangible service design: develop clear, user-friendly digital flows for complex benefits.
- Touchpoint optimisation: enhance onboarding, support, and claims with precise improvements.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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