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Designing Innovative Services Course

Designing Innovative Services Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

Gain practical tools to enhance complex health insurance services end-to-end. Master rapid user needs research, objective setting, journey mapping, and service blueprinting to unite teams. Design reliable digital experiences, define critical touchpoints, establish KPIs, and produce actionable deliverables for immediate organisational use.

Elevify Advantages

Develop Skills

  • Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
  • Rapid UX research: conduct quick interviews, micro-surveys, and benchmark competitors.
  • Journey mapping: create first-use health-insurance journeys and identify redesign opportunities swiftly.
  • Intangible service design: develop clear, user-friendly digital flows for complex benefits.
  • Touchpoint optimisation: enhance onboarding, support, and claims with precise improvements.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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