Designing Innovative Services Course
This course equips managers to transform complex, intangible services into clear, trusted experiences. Utilise research, journey mapping, and service blueprints to enhance health insurance and other service operations comprehensively from start to finish.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain practical tools to enhance complex health insurance services end-to-end. Master rapid user needs research, objective setting, journey mapping, and service blueprinting to unite teams. Design reliable digital experiences, define critical touchpoints, establish KPIs, and produce actionable deliverables for immediate organisational use.
Elevify Advantages
Develop Skills
- Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
- Rapid UX research: conduct quick interviews, micro-surveys, and benchmark competitors.
- Journey mapping: create first-use health-insurance journeys and identify redesign opportunities swiftly.
- Intangible service design: develop clear, user-friendly digital flows for complex benefits.
- Touchpoint optimisation: enhance onboarding, support, and claims with precise improvements.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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