CSM (Customer Success Management) Training
4/5
Master Customer Success Management for B2B SaaS marketing agencies. Gain skills to craft 90-day success plans, monitor KPIs, boost product adoption, handle stakeholders, cut churn, and execute data-driven renewals that boost revenue and fortify client ties. This course equips you with practical tools like dashboards, templates, and playbooks for scalable results in customer success.

4.0 rating
4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
CSM Training equips you with hands-on skills to achieve measurable results in B2B SaaS marketing agencies. Master defining KPIs, monitoring adoption and account health, creating 90-day success plans, handling renewals, and minimising churn via dashboards, templates, and playbooks. Transform data, communication, and strategy into reliable, scalable customer outcomes.
Elevify Advantages
Develop Skills
- Outcome-based planning: turn agency goals into clear, trackable success KPIs.
- SaaS CS mastery: manage B2B marketing agency lifecycles with confidence.
- Product adoption analytics: read usage data to fix low engagement fast.
- 90-day CS playbooks: design lean onboarding, training, and expansion plans.
- Renewal and risk playbooks: spot churn early and run targeted save motions.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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