Back-Office Training
Gain mastery in back-office training for support teams. Develop onboarding programmes, ticket-handling checklists, practical training sessions, and feedback mechanisms that elevate customer satisfaction scores, minimise errors, and provide managers with scalable, repeatable workflows.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This programme equips you with a practical framework to design and manage effective back-office support training. You will learn to develop 30-minute training sessions, reusable templates, and standardised checklists for ticket handling. Track key performance indicators, utilise audits and feedback for continuous improvement, and create a structured one-week onboarding plan to enhance quality, consistency, and customer satisfaction.
Elevify Advantages
Develop Skills
- Design concise training sessions: create impactful 30-minute modules.
- Develop back-office templates: produce checklists, forms, and quick-reference snippets.
- Construct onboarding schedules: design one-week plans with tasks and role transitions.
- Track support performance: leverage KPIs, SLAs, and audits for better results.
- Implement feedback cycles: gather insights, update materials, and optimise processes.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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