Agent Training
This course equips managers and administrators with essential tools to boost CRM adoption, unite stakeholders, create tailored training programmes, and monitor key metrics. Teams will adopt new systems readily, overcome resistance, and achieve tangible business outcomes through structured onboarding, engaging sessions, and ongoing feedback mechanisms.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Agent Training Course provides a practical framework for CRM adoption success, from launch to sustained use. Participants learn to assess stakeholders, craft personalised learning paths, and leverage change management models. Develop robust onboarding strategies, conduct compelling training, manage conflicts, and monitor KPIs using intuitive dashboards, regular reviews, and feedback systems to ensure users remain engaged, supported, and business-aligned.
Elevify Advantages
Develop Skills
- CRM adoption strategy: identify resistance and promote swift, sustained user engagement.
- Stakeholder training design: align roles with focused, efficient learning paths.
- Onboarding programme setup: structure 6-week launches with defined milestones and activities.
- Data-driven monitoring: measure CRM usage, KPIs, and support for clear ROI.
- Communication and conflict skills: unite managers, address objections, sustain commitment.
Suggested Summary
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