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Interviewing & Candidate Selection Course

Interviewing & Candidate Selection Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course teaches you to define ideal junior customer support specialist profiles, align competencies with KPIs, and create structured interviews using question banks and scoring rubrics. Gain hands-on experience evaluating candidates via simulations, and learn to transform interview data into custom onboarding plans, development strategies, and ongoing improvements that drive better performance, retention, and customer satisfaction.

Elevify Advantages

Develop Skills

  • Competency-based hiring: define, map, and prioritise core role competencies quickly.
  • Structured interview design: create STAR question banks that predict performance.
  • Scoring rubrics: develop 1–5 scales and matrices for fair, bias-free decisions.
  • Candidate evaluation: analyse responses into clear, documented hiring recommendations.
  • Onboarding alignment: convert interview insights into targeted 60–90 day success plans.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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