Collections & Credit Recovery Course
This course provides essential skills for effective collections and credit recovery, focusing on compliance, negotiation, risk assessment, performance metrics, and professional communication to enhance recovery rates and customer relationships.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Collections & Credit Recovery Course equips you with practical tools to assess account risk, evaluate affordability, and create realistic repayment plans that last. Master compliant contact methods, effective call scripts, and written agreement templates, along with performance dashboards, KPIs, and A/B testing techniques to improve recoveries, cut down complaints, and build stronger long-term customer ties.
Elevify Advantages
Develop Skills
- Negotiation mastery: craft fair, realistic repayment plans that stick.
- Compliance-first collections: apply U.S. consumer credit and privacy rules.
- Risk-based strategies: segment delinquencies and tailor recovery actions fast.
- Performance tracking: use KPIs, dashboards and A/B tests to boost recoveries.
- Professional call handling: use scripts, tone and records that pass any audit.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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