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Qualitative Data Analysis Course

Qualitative Data Analysis Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This short, practical course shows you how to turn raw text feedback into clear, data-ready insights. Learn to source and clean comments, anonymise safely, code and group themes, and detect patterns, anomalies, and drivers of churn, NPS, and CSAT. Build concise themes, prioritise findings by impact and feasibility, and translate them into concrete actions, dashboards, and recommendations stakeholders can trust and use.

Elevify Advantages

Develop Skills

  • Turn raw customer text into clear BI insights that explain churn, NPS, and CSAT.
  • Clean, anonymise, and document qualitative data for fast, reliable BI analysis.
  • Code short feedback with a practical codebook to surface themes and hidden patterns.
  • Build concise theme maps and quotes that reveal customer pain points and growth drivers.
  • Translate themes into BI dashboards, KPIs, and concrete CX improvement actions.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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