Log in
Choose your language

Workforce Management Course

Workforce Management Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Workforce Management Course equips you with practical tools to forecast contact volume, develop precise staffing plans, and create efficient schedules for round-the-clock operations. Gain insights into essential WFM principles, labour regulations, KPIs, Erlang C, and skill-based routing, all while maintaining a balance between service quality, costs, and employee well-being. Utilise straightforward templates, data-driven approaches, and ongoing enhancements to build stable, equitable, and high-performing teams.

Elevify Advantages

Develop Skills

  • Mastery in contact forecasting: develop accurate, data-driven volume predictions swiftly.
  • Capacity planning proficiency: convert forecasts into efficient, Erlang C-based staffing plans.
  • Expertise in schedule design: craft fair, optimised shifts that reduce overtime expenses.
  • KPI and QA analytics: monitor SL, ASA, AHT, and quality to enhance performance outcomes.
  • WFM leadership for change: implement new schedules with transparent, reliable communication.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course