Relationship Manager Course
This course provides essential skills for SaaS relationship managers to reduce churn, enhance customer loyalty, and drive growth through segmentation, journey mapping, onboarding, and retention strategies.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Relationship Manager Course equips you with practical tools to cut down churn, build loyalty, and spur growth in SaaS. You'll learn to group customers, chart 0–12 month journeys, craft onboarding and activation guides, and schedule proactive outreach. Plus, you'll develop scripts for key interactions, track vital retention indicators, implement feedback mechanisms, and set up win-back and advocacy initiatives ready for immediate use.
Elevify Advantages
Develop Skills
- Customer segmentation design: build data-driven, retention-focused segments quickly.
- SaaS churn analysis: identify risk signals early and deploy targeted retention strategies.
- Customer journey mapping: script high-impact touchpoints across all channels.
- Onboarding playbooks: create fast time-to-value flows that enhance activation.
- Retention metrics tracking: monitor NRR, churn, and health scores for informed decisions.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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