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Relationship Manager Course

Relationship Manager Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Relationship Manager Course equips you with practical tools to cut down churn, build loyalty, and spur growth in SaaS. You'll learn to group customers, chart 0–12 month journeys, craft onboarding and activation guides, and schedule proactive outreach. Plus, you'll develop scripts for key interactions, track vital retention indicators, implement feedback mechanisms, and set up win-back and advocacy initiatives ready for immediate use.

Elevify Advantages

Develop Skills

  • Customer segmentation design: build data-driven, retention-focused segments quickly.
  • SaaS churn analysis: identify risk signals early and deploy targeted retention strategies.
  • Customer journey mapping: script high-impact touchpoints across all channels.
  • Onboarding playbooks: create fast time-to-value flows that enhance activation.
  • Retention metrics tracking: monitor NRR, churn, and health scores for informed decisions.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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