Relationship Management Course
This course equips you with essential skills for managing customer relationships, mitigating risks, and driving growth through strategic planning and communication.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This Relationship Management Course teaches you how to assess account health, map stakeholders, and identify churn risks early using clear metrics and customer signals. Learn to develop 90-day stabilisation plans, conduct outcome-focused QBRs, and establish governance that prevents escalations. Practise scripts for tough conversations, restore trust after problems, and create low-risk upsell and expansion strategies supported by ROI-driven business cases.
Elevify Advantages
Develop Skills
- Account risk diagnostics: spot churn signals and revenue threats fast.
- Stakeholder mapping: align goals, influence decisions, and secure champions.
- Difficult talks mastery: handle issues, negotiate, and rebuild trust.
- Upsell strategy: design low-risk pilots, ROI cases, and expansion plays.
- 90-day plans: build focused stabilise-and-grow roadmaps with clear KPIs.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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