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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This PDCA course provides a practical, step-by-step system to enhance customer support operations swiftly. Learn to identify clear problems, map out processes, develop targeted interventions, and establish meaningful KPIs and SLAs. You will conduct data-driven pilots, analyse results, standardise successful changes, and create a continuous improvement roadmap backed by robust documentation, coaching, and governance.

Elevify Advantages

Develop Skills

  • PDCA mastery: execute quick, data-driven improvement cycles in support operations.
  • Root cause analysis: identify service issues using 5 Whys, fishbone diagrams, and data.
  • KPI design: create clear support metrics, dashboards, and benchmarked targets.
  • Pilot execution: design, launch, and measure small tests before full rollout.
  • Standardisation skills: convert successes into SOPs, playbooks, and scalable workflows.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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