PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for continuous improvement in customer support, covering problem identification, process mapping, intervention development, KPI establishment, pilot testing, result analysis, standardization, and creating improvement roadmaps with documentation and governance.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This PDCA course provides a practical, step-by-step system to enhance customer support operations swiftly. Learn to identify clear problems, map out processes, develop targeted interventions, and establish meaningful KPIs and SLAs. You will conduct data-driven pilots, analyse results, standardise successful changes, and create a continuous improvement roadmap backed by robust documentation, coaching, and governance.
Elevify Advantages
Develop Skills
- PDCA mastery: execute quick, data-driven improvement cycles in support operations.
- Root cause analysis: identify service issues using 5 Whys, fishbone diagrams, and data.
- KPI design: create clear support metrics, dashboards, and benchmarked targets.
- Pilot execution: design, launch, and measure small tests before full rollout.
- Standardisation skills: convert successes into SOPs, playbooks, and scalable workflows.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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