Incident Management Course
This course equips participants with essential skills for effective incident management, focusing on rapid response, communication, and continuous improvement to ensure resilient operations.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This Incident Management Course provides a clear, practical framework to manage disruptions confidently. Learn to spot and categorise incidents, use straightforward prioritisation methods, and create repeatable response processes. Develop effective 4-hour action plans, utilise ready communication templates, monitor essential metrics, and conduct post-incident reviews that promote ongoing enhancements and more robust operations.
Elevify Advantages
Develop Skills
- Quick incident triage: assess impact, severity, and stakeholders in minutes.
- 4-hour response playbook: stabilise services swiftly with straightforward, repeatable steps.
- Clear outage updates: deliver concise internal and client communications that reassure.
- Practical prioritisation: rank multiple incidents using impact and risk factors.
- Post-incident reviews: convert lessons into simple process and playbook enhancements.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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