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Front Office Management Course

Front Office Management Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Front Office Management Course equips you with practical tools to manage an efficient, guest-oriented front desk in a 4-star city hotel. You will learn about staffing and shift planning, quick check-in and check-out processes, digital and express services, and effective complaint resolution. Gain expertise in PMS functionalities, internal communications, upselling techniques, and performance indicators to optimise operations, enhance guest satisfaction, and increase revenue swiftly.

Elevify Advantages

Develop Skills

  • Mastery of front desk operations: manage arrivals and departures smoothly in a 4-star city hotel.
  • Guest communication and upselling: increase revenue through professional and timely engagements.
  • Complaint handling and recovery: convert guest concerns into loyalty using a systematic approach.
  • Shift, staffing, and training strategies: plan schedules effectively and train agents on the spot quickly.
  • PMS, payments, and reporting: leverage hotel systems and KPIs to reduce errors and delays.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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