Front Office Management Course
This course provides essential skills for managing front office operations in a 4-star hotel, focusing on efficiency, guest satisfaction, and revenue optimization through practical training in staffing, check-in/out processes, complaint resolution, PMS usage, and upselling techniques.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Front Office Management Course equips you with practical tools to manage an efficient, guest-oriented front desk in a 4-star city hotel. You will learn about staffing and shift planning, quick check-in and check-out processes, digital and express services, and effective complaint resolution. Gain expertise in PMS functionalities, internal communications, upselling techniques, and performance indicators to optimise operations, enhance guest satisfaction, and increase revenue swiftly.
Elevify Advantages
Develop Skills
- Mastery of front desk operations: manage arrivals and departures smoothly in a 4-star city hotel.
- Guest communication and upselling: increase revenue through professional and timely engagements.
- Complaint handling and recovery: convert guest concerns into loyalty using a systematic approach.
- Shift, staffing, and training strategies: plan schedules effectively and train agents on the spot quickly.
- PMS, payments, and reporting: leverage hotel systems and KPIs to reduce errors and delays.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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