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Front Office Course

4/5
Front Office Course
4.0 rating
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Front Office Course equips you with practical tools to manage a 4-star city hotel front desk confidently. Learn PMS essentials, overbooking control, revenue protection, and accurate recordkeeping. Master guest communication, complaint handling, and service recovery while coordinating seamlessly with housekeeping, maintenance, reservations, and night audit. Build composure under pressure, safeguard ADR, and deliver consistent, efficient guest experiences every shift.

Elevify Advantages

Develop Skills

  • Front desk mastery: manage a 4-star lobby smoothly, even during peak hours.
  • PMS and reservations control: handle check-ins, overbooking, and OTA integrations quickly.
  • Revenue-safe decisions: manage upgrades, comps, and walks without impacting ADR.
  • Guest recovery tactics: resolve complaints using scripts, empathy, and appropriate comps.
  • Professional presence: remain calm, credible, and service-oriented under pressure.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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