Front Office Course
This course provides essential skills for managing a 4-star hotel front desk, covering PMS operations, guest interactions, revenue management, and interdepartmental coordination to ensure efficient and professional service.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Front Office Course equips you with practical tools to manage a 4-star city hotel front desk confidently. Learn PMS essentials, overbooking control, revenue protection, and accurate recordkeeping. Master guest communication, complaint handling, and service recovery while coordinating seamlessly with housekeeping, maintenance, reservations, and night audit. Build composure under pressure, safeguard ADR, and deliver consistent, efficient guest experiences every shift.
Elevify Advantages
Develop Skills
- Front desk mastery: manage a 4-star lobby smoothly, even during peak hours.
- PMS and reservations control: handle check-ins, overbooking, and OTA integrations quickly.
- Revenue-safe decisions: manage upgrades, comps, and walks without impacting ADR.
- Guest recovery tactics: resolve complaints using scripts, empathy, and appropriate comps.
- Professional presence: remain calm, credible, and service-oriented under pressure.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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