Service Management Course
This course provides essential skills for effective service management, focusing on process optimization, performance metrics, and team leadership to deliver superior customer support.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Service Management Course equips you with practical tools to craft solid SLAs, optimise support processes, and reduce ticket reopens and escalations. You'll learn to establish efficient triage systems, integrate multi-channel support, and develop knowledge repositories, while leveraging dashboards, KPIs, CSAT, and NPS for performance tracking. Additionally, you'll formulate 90-day rollout strategies, handle risks, and foster team alignment via defined responsibilities, training, and effective communication.
Elevify Advantages
Develop Skills
- Service process design: swiftly revamp workflows to minimise reopens and escalations.
- SLA and dashboard mastery: establish SLAs and create concise, executive-level dashboards promptly.
- Data-driven improvement: apply KPIs and RCA methods to identify problems and resolve them efficiently.
- Client communication: conduct precise SLA evaluations, status reports, and incident summaries.
- Team performance leadership: guide agents, lower attrition, and enhance service standards.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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