Performance Indicators Management Course
This course provides a comprehensive guide to managing performance indicators, focusing on designing effective KPIs, calculating key metrics, building dashboards, establishing governance, and leading successful rollouts to drive organizational performance.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Performance Indicators Management Course equips you with a practical toolkit to design SMART KPIs, avoid perverse incentives, and balance leading and lagging measures. Learn essential BPO metrics, clear formulas, and dashboard design, then build governance routines, data quality controls, and an implementation roadmap that aligns teams, drives accountability, and sustains measurable performance gains.
Elevify Advantages
Develop Skills
- Design effective KPIs: apply SMART, avoid perverse incentives, align with strategy.
- Calculate core BPO metrics: AHT, FCR, SLA, cost per transaction, and utilisation.
- Build KPI dashboards: connect data sources, ensure data quality, and clear visuals.
- Run KPI governance: define owners, SOPs, review cadence, and escalation paths.
- Lead KPI rollout: pilot design, change management, and continuous improvement.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
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The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

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