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Salon Protocol & Client Care Training

Salon Protocol & Client Care Training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This training equips you with essential skills for handling client consultations, matching services to needs, and discussing pricing confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.

Elevify Advantages

Develop Skills

  • Conduct expert client consultations to align hair goals with services swiftly.
  • Master confident communication with ready scripts for calls, texts, and face-to-face interactions.
  • Optimise scheduling to handle bookings, waitlists, and stylist availability efficiently.
  • Excel in front desk etiquette to greet, rebook, and retain clients professionally.
  • Resolve conflicts calmly, managing complaints, no-shows, and refunds effectively.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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