Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk etiquette, and client consultations. Learn proficient booking, scheduling, conflict resolution, and communication skills to deliver seamless, professional hairdressing services from initial contact to final styling, ensuring every client feels appreciated and satisfied.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This training equips you with essential skills for handling client consultations, matching services to needs, and discussing pricing confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.
Elevify Advantages
Develop Skills
- Conduct expert client consultations to align hair goals with services swiftly.
- Master confident communication with ready scripts for calls, texts, and face-to-face interactions.
- Optimise scheduling to handle bookings, waitlists, and stylist availability efficiently.
- Excel in front desk etiquette to greet, rebook, and retain clients professionally.
- Resolve conflicts calmly, managing complaints, no-shows, and refunds effectively.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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