4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This Customer Experience Training Course teaches you how to transform brand commitments into reliable, impactful customer engagements. Gain skills in assessing training requirements, outlining essential competencies, and creating targeted modules for in-store, phone, email, chat, and social media channels. Develop practical role-playing exercises, simulations, and evaluation strategies using CSAT, NPS, and other key performance indicators to achieve sustained performance enhancements.
Elevify Advantages
Develop Skills
- CX needs analysis: identify training gaps quickly using feedback and performance data.
- CX module design: create concise, effective sessions for all service channels.
- CX measurement: monitor CSAT, NPS, and response times to demonstrate marketing effectiveness.
- CX change rollout: organise pilots, train facilitators, and maintain new frontline practices.
- CX simulations: employ role-plays and mystery shoppers to hone practical abilities.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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