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CRM (Customer Relationship Management) Training

4/5
CRM (Customer Relationship Management) Training
4.0 rating
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This CRM Training equips you to convert customer data into precise retention strategies that boost repeat purchases and lifetime value. You will learn to establish clear CRM objectives and KPIs, develop intelligent customer segments, craft impactful welcome, post-purchase, win-back, and loyalty campaigns across email, SMS, push notifications, and on-site channels, all while adhering to privacy regulations and following a structured 90-day plan for launching, testing, and refining top-performing initiatives.

Elevify Advantages

Develop Skills

  • Design retention journeys: create high-converting welcome, post-purchase, and win-back flows.
  • Master CRM segmentation: form RFM, lifecycle, and engagement-based customer segments.
  • Plan CRM with KPIs: establish and monitor retention, LTV, and campaign revenue targets swiftly.
  • Execute multi-channel CRM: optimise email, SMS, push, and on-site messages for maximum ROI.
  • Implement 90-day CRM rollout: deploy core journeys, conduct tests, and generate reports via a structured roadmap.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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