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Voice Of The Customer Course

Voice Of The Customer Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create concise surveys and interviews that uphold privacy and ethics. You will learn to organise and analyse quantitative and qualitative data, identify key themes, and transform insights into targeted initiatives, experiments, and A/B tests, with practical roadmaps, dashboards, and templates ready for stakeholders.

Elevify Advantages

Develop Skills

  • VoC goal-setting: Convert churn and slowdown into precise, SaaS-aligned VoC targets.
  • Feedback design: Develop concise surveys, NPS flows, and interview guides quickly.
  • VoC analytics: Organise, code, and visualise customer data for actionable insights.
  • Insight to action: Translate VoC themes into enhancements for product, UX, and messaging.
  • Prioritisation & testing: Rank VoC ideas, conduct lean A/B tests, and measure impact.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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