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Voice Of The Customer Course

Voice Of The Customer Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create concise surveys and interviews that uphold privacy and ethics. You will learn to organise and analyse quantitative and qualitative data, identify key themes, and transform insights into targeted initiatives, experiments, and A/B tests, with practical roadmaps, dashboards, and templates ready for stakeholders.

Elevify Advantages

Develop Skills

  • VoC goal-setting: Convert churn and slowdown into precise, SaaS-aligned VoC targets.
  • Feedback design: Develop concise surveys, NPS flows, and interview guides quickly.
  • VoC analytics: Organise, code, and visualise customer data for actionable insights.
  • Insight to action: Translate VoC themes into enhancements for product, UX, and messaging.
  • Prioritisation & testing: Rank VoC ideas, conduct lean A/B tests, and measure impact.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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