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Customer Experience Training Course

Customer Experience Training Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This Customer Experience Training Course teaches you how to transform brand commitments into reliable, impactful customer engagements. Gain skills in assessing training requirements, outlining essential competencies, and creating targeted modules for in-store, phone, email, chat, and social media channels. Develop practical role-playing exercises, simulations, and evaluation strategies using CSAT, NPS, and other key performance indicators to achieve sustained performance enhancements.

Elevify Advantages

Develop Skills

  • CX needs analysis: identify training gaps quickly using feedback and performance data.
  • CX module design: create concise, effective sessions for all service channels.
  • CX measurement: monitor CSAT, NPS, and response times to demonstrate marketing effectiveness.
  • CX change rollout: organise pilots, train facilitators, and maintain new frontline practices.
  • CX simulations: employ role-plays and mystery shoppers to hone practical abilities.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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