4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This Customer Experience Training Course teaches you how to transform brand commitments into reliable, impactful customer engagements. Gain skills in assessing training requirements, outlining essential competencies, and creating targeted modules for in-store, phone, email, chat, and social media channels. Develop practical role-playing exercises, simulations, and evaluation strategies using CSAT, NPS, and other key performance indicators to achieve sustained performance enhancements.
Elevify Advantages
Develop Skills
- CX needs analysis: identify training gaps quickly using feedback and performance data.
- CX module design: create concise, effective sessions for all service channels.
- CX measurement: monitor CSAT, NPS, and response times to demonstrate marketing effectiveness.
- CX change rollout: organise pilots, train facilitators, and maintain new frontline practices.
- CX simulations: employ role-plays and mystery shoppers to hone practical abilities.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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