4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Customer Delight Strategies Course teaches you how to map the subscription journey, identify high-impact moments, and create practical delight tactics for onboarding, support, renewal, escalation, and cancellation. Learn to equip agents with effective scripts, establish clear KPIs, gather and respond to feedback, and develop a targeted implementation plan that enhances retention, reviews, and long-term customer loyalty.
Elevify Advantages
Develop Skills
- Map subscription journeys: identify high-impact delight moments quickly.
- Design delight tactics: develop onboarding, support, renewal, and winback strategies.
- Enable agents: create scripts, guidelines, and empathy training that can be scaled.
- Set CX KPIs: convert NPS, churn, and CSAT into clear, achievable short-term targets.
- Launch quick-win plans: prioritise, test, and implement low-cost CX improvements.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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