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Customer Engagement Analytics Course

Customer Engagement Analytics Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Customer Engagement Analytics Course equips you with practical skills to map customer journeys, define lifecycle stages, and track performance across email, social, web, and ads. Learn essential metrics, build realistic datasets, analyse cohorts, design tests, and set KPI frameworks so you can optimise campaigns, improve retention, and confidently report results using clear dashboards and a focused measurement plan.

Elevify Advantages

Develop Skills

  • Customer journey mapping: design high-impact, cross-channel e-commerce paths.
  • Engagement metrics mastery: track social, email, web, and ads KPIs that matter.
  • Data-driven insights: analyse funnels, cohorts, and segments to fix drop-offs fast.
  • Experiment design: run A/B tests and campaigns tied to clear, realistic KPIs.
  • Optimisation playbooks: refine targeting, messaging, and UX to lift LTV and ROI.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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