CRM (Customer Relationship Management) Training
Gain expertise in CRM for marketing by defining retention KPIs, developing effective email, SMS, and push journeys, segmenting customers based on value and behaviour, and executing a 90-day activation plan to enhance repeat purchases, lifetime value, and customer loyalty. This course equips you with practical strategies to transform customer data into profitable retention tactics while ensuring compliance and optimisation.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This CRM Training equips you to convert customer data into precise retention strategies that boost repeat purchases and lifetime value. You will learn to establish clear CRM objectives and KPIs, develop intelligent customer segments, craft impactful welcome, post-purchase, win-back, and loyalty campaigns across email, SMS, push notifications, and on-site channels, all while adhering to privacy regulations and following a structured 90-day plan for launching, testing, and refining top-performing initiatives.
Elevify Advantages
Develop Skills
- Design retention journeys: create high-converting welcome, post-purchase, and win-back flows.
- Master CRM segmentation: form RFM, lifecycle, and engagement-based customer segments.
- Plan CRM with KPIs: establish and monitor retention, LTV, and campaign revenue targets swiftly.
- Execute multi-channel CRM: optimise email, SMS, push, and on-site messages for maximum ROI.
- Implement 90-day CRM rollout: deploy core journeys, conduct tests, and generate reports via a structured roadmap.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses come with a certificate?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course