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Client Satisfaction Training

Client Satisfaction Training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips you with essential skills to gauge and enhance client satisfaction via CSAT, NPS, CES, and behavioural indicators. You will learn to chart client journeys, create robust measurement strategies, maintain data integrity, and develop intuitive dashboards for stakeholders. Additionally, you will explore experimentation techniques, governance frameworks, and ongoing optimisation methods to make every client interaction smoother, quicker, and more fulfilling.

Elevify Advantages

Develop Skills

  • Design intuitive client satisfaction dashboards featuring CSAT, NPS, and trend analytics.
  • Establish trustworthy feedback data through rigorous QA, single source of truth, and best practices.
  • Map marketing client journeys to identify pivotal satisfaction touchpoints.
  • Develop efficient, bias-minimised surveys and in-app feedback mechanisms for marketers.
  • Conduct streamlined A/B tests to optimise messaging, onboarding, and overall client delight.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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