Client Satisfaction Training
Gain expertise in client satisfaction tailored for marketing professionals: chart client journeys meticulously, establish effective CSAT and NPS programmes, construct dependable dashboards, and execute targeted experiments. Transform client feedback into tangible outcomes like improved retention rates, superior campaign performance, and quantifiable revenue growth, ensuring sustained business success.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you with essential skills to gauge and enhance client satisfaction via CSAT, NPS, CES, and behavioural indicators. You will learn to chart client journeys, create robust measurement strategies, maintain data integrity, and develop intuitive dashboards for stakeholders. Additionally, you will explore experimentation techniques, governance frameworks, and ongoing optimisation methods to make every client interaction smoother, quicker, and more fulfilling.
Elevify Advantages
Develop Skills
- Design intuitive client satisfaction dashboards featuring CSAT, NPS, and trend analytics.
- Establish trustworthy feedback data through rigorous QA, single source of truth, and best practices.
- Map marketing client journeys to identify pivotal satisfaction touchpoints.
- Develop efficient, bias-minimised surveys and in-app feedback mechanisms for marketers.
- Conduct streamlined A/B tests to optimise messaging, onboarding, and overall client delight.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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