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CRM & Customer Experience Course

CRM & Customer Experience Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. Master designing welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment flows, while applying advanced personalisation techniques, ensuring data integrity through integrations, and monitoring key metrics such as retention rates, customer lifetime value, average order value, and conversion rates for optimised, results-driven campaigns.

Elevify Advantages

Develop Skills

  • Develop ecommerce CRM journeys: rapidly deploy win-back, VIP, and post-purchase sequences.
  • Create data-driven customer segments: accurately target new, at-risk, and high-value customers.
  • Set up CRM technology stack: integrate store systems, cleanse data, and enable tracking swiftly.
  • Deliver scalable personalised experiences: use dynamic content, product recommendations, and optimal timing.
  • Evaluate CRM return on investment: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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