CRM & Customer Experience Course
Gain expertise in CRM and customer experience strategies for digital marketing success. Connect ecommerce data seamlessly, create automated customer journeys, deliver personalised interactions at every touchpoint, and monitor essential KPIs to enhance retention, encourage repeat purchases, and maximise customer lifetime value across your business.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. Master designing welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment flows, while applying advanced personalisation techniques, ensuring data integrity through integrations, and monitoring key metrics such as retention rates, customer lifetime value, average order value, and conversion rates for optimised, results-driven campaigns.
Elevify Advantages
Develop Skills
- Develop ecommerce CRM journeys: rapidly deploy win-back, VIP, and post-purchase sequences.
- Create data-driven customer segments: accurately target new, at-risk, and high-value customers.
- Set up CRM technology stack: integrate store systems, cleanse data, and enable tracking swiftly.
- Deliver scalable personalised experiences: use dynamic content, product recommendations, and optimal timing.
- Evaluate CRM return on investment: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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