4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This Service Design Course equips you with practical tools to enhance end-to-end retail experiences, from online purchases to delivery, assembly, and support. Learn to map customer journeys, blueprint services, align partners, and optimise operations using clear metrics, experiments, and feedback loops. Develop confident recommendations, manage change, and create reliable, customer-focused retail services that deliver measurable outcomes.
Elevify Advantages
Develop Skills
- Service journey mapping: design end-to-end retail experiences that convert.
- Service blueprinting: align frontstage, backstage, and partners in one view.
- Rapid user research: conduct lean studies and transform insights into clear actions.
- Metrics and experimentation: select KPIs and test service changes with confidence.
- Operations integration: connect systems, SLAs, and workflows for smooth delivery.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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