Log in
Choose your language

Telephone Operator Course

Telephone Operator Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Telephone Operator Course equips you with practical skills to manage medical calls confidently and accurately. You will learn professional etiquette, HIPAA-compliant greetings, basic triage, and clear scripts for scheduling, emergencies, and complaints. Gain mastery in de-escalation techniques, documentation, handling multiple lines, and using call-centre tools, ensuring every caller feels heard, safe, and well-supported in all interactions.

Elevify Advantages

Develop Skills

  • Professional medical phone etiquette: master tone, HIPAA basics, and clarity.
  • Difficult call de-escalation: use proven scripts to calm anger and resolve issues quickly.
  • Structured call handling: follow concise scripts for triage, transfers, and scheduling.
  • Accurate call documentation: log actions, handoffs, and follow-ups with legal precision.
  • Phone technology and KPIs: utilise systems, metrics, and QA tools to enhance call centre performance.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course