Telephone Operator Course
This course provides essential training for telephone operators in medical settings, focusing on professional communication, efficient call management, and compliance with healthcare standards to ensure high-quality patient interactions.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Telephone Operator Course equips you with practical skills to manage medical calls confidently and accurately. You will learn professional etiquette, HIPAA-compliant greetings, basic triage, and clear scripts for scheduling, emergencies, and complaints. Gain mastery in de-escalation techniques, documentation, handling multiple lines, and using call-centre tools, ensuring every caller feels heard, safe, and well-supported in all interactions.
Elevify Advantages
Develop Skills
- Professional medical phone etiquette: master tone, HIPAA basics, and clarity.
- Difficult call de-escalation: use proven scripts to calm anger and resolve issues quickly.
- Structured call handling: follow concise scripts for triage, transfers, and scheduling.
- Accurate call documentation: log actions, handoffs, and follow-ups with legal precision.
- Phone technology and KPIs: utilise systems, metrics, and QA tools to enhance call centre performance.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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