Effective Communication Skills Course
This course provides practical tools for managing difficult conversations, reducing conflict, and building trust through active listening, neutral framing, and effective questioning, with scripts for feedback and de-escalation to strengthen professional relationships.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Effective Communication Skills Course equips you with practical tools to manage tough conversations, minimise conflict, and foster trust swiftly. Master active listening, neutral framing, and effective questioning, then use ready-to-go scripts for feedback, de-escalation, and follow-up. Concise, targeted lessons enable you to establish clear agreements, monitor progress, and enhance enduring professional relationships.
Elevify Advantages
Develop Skills
- Active listening mastery: implement evidence-based practices in everyday one-on-ones.
- Neutral message design: articulate goals clearly and minimise blame in challenging discussions.
- Conflict analysis tools: quickly identify interests, stakeholders, and team dynamics.
- De-escalation scripts: address defensiveness and guide conversations towards resolutions.
- Constructive feedback delivery: apply SBIR to provide clear, respectful evaluations.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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