Difficult Conversations Course
This course provides essential skills for handling difficult conversations in high-stakes environments, focusing on conflict resolution, emotional management, and effective negotiation to foster better team dynamics and organizational outcomes.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This Difficult Conversations Course equips you with practical tools to manage high-stakes discussions confidently. Learn to analyse conflict, handle emotions, and lead 60–90 minute meetings from start to agreement. Develop skills in de-escalation, interest-based negotiation, and follow-up planning to create clear, measurable agreements that boost safety, teamwork, and long-term outcomes across your organisation.
Elevify Advantages
Develop Skills
- Mediation design: conduct focused 60–90 minute sessions that remain on shared goals.
- Conflict diagnosis: swiftly identify root causes, interests, and clinical impacts.
- Negotiation tools: develop clear, measurable agreements that ensure team accountability.
- Emotional self-management: remain neutral, composed, and ethical under pressure.
- High-stakes communication: de-escalate, reframe, and resolve tense clinical disputes.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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