Active Listening Techniques Course
This course teaches active listening skills to handle tense conversations effectively, focusing on de-escalation, structured questioning, and creating action plans while maintaining psychological safety.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Active Listening Techniques Course equips you with practical tools to manage tense conversations with composure and clarity. Learn to de-escalate intense emotions, employ structured questioning, and verify understanding using clear scripts. Develop confident action plans, establish follow-up steps, and uphold psychological safety while safeguarding your own energy via reflection, preparation, and continuous skill practice.
Elevify Advantages
Develop Skills
- De-escalation listening: calm intense emotions using pacing, silence, and empathy.
- Structured dialogues: apply proven scripts to initiate, steer, and conclude challenging discussions.
- Action-plan clarity: convert needs into specific steps, assignees, and timelines swiftly.
- Advanced reflective listening: mirror, label, and reframe complex emotions promptly.
- Role-specific communication: adjust tone for customers, teams, and coaching clients.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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