External Communication Course
This course equips participants with essential skills for effective external communication during health data incidents, focusing on clear messaging, stakeholder engagement, and reputation management to build and maintain trust.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This External Communication Course teaches you how to handle health data incidents with clarity, accuracy, and confidence. You will learn to align legal, technical, and customer updates, prepare incident statements for media, clients, and the public, and manage misinformation. Gain practical templates, writing skills tailored to different channels, and methods to safeguard trust, reputation, and ongoing relationships following a breach.
Elevify Advantages
Develop Skills
- Crisis messaging for data breaches: prepare clear, calm, and honest statements quickly.
- Stakeholder updates: draft customised emails for hospitals, patients, and regulators.
- Media and social response: ready quotes, Q&A, and posts to maintain trust.
- Technical-to-plain language: convert security details into straightforward client messages.
- Reputation recovery: organise follow-ups, monitor sentiment, and improve communication.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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