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WFM Technician Course

WFM Technician Course
flexible workload from 4 to 360h
certificate recognized by the MEC

What will I learn?

Advance your call centre career with our WFM Technician Course, designed to equip professionals with essential workforce management skills. Delve into data analysis, mastering industry-standard service levels and average handling time. Learn to create effective reports, optimise scheduling, and efficiently reduce costs. Understand call centre operations, utilise technology, and improve performance using key metrics. This concise, high-quality course offers practical insights to enhance efficiency and drive success in your role.

Elevify advantages

Develop skills

  • Master data analysis: Analyse call volume and handling time effectively.
  • Create reports: Structure and present workforce management insights clearly.
  • Optimise costs: Implement strategies for cost reduction and budget management.
  • Enhance scheduling: Develop efficient schedules for peak and off-peak times.
  • Boost efficiency: Reduce idle time with flexible scheduling solutions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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