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Telephone Operator Course

Telephone Operator Course
flexible workload from 4 to 360h
certificate recognized by the MEC

What will I learn?

Advance your call centre career with our Telephone Operator Course (Pakistani Context), crafted to boost your abilities in customer service excellence, problem resolution, and time management. Become proficient in establishing a good relationship, dealing with challenging customers, and ensuring their satisfaction. Cultivate effective communication techniques, including verbal and non-verbal signals, along with active listening. Acquire conflict management, professionalism, and emotional intelligence skills to handle stress and emotions appropriately. Enrol now for a hands-on, top-tier learning experience that suits your timings.

Elevify advantages

Develop skills

  • Master customer rapport: Establish trust and connection with each call.
  • Resolve conflicts swiftly: Apply negotiation and de-escalation strategies effectively.
  • Enhance communication: Excel in verbal, non-verbal, and active listening skills.
  • Optimise time management: Prioritise tasks and manage calls efficiently.
  • Boost emotional intelligence: Manage stress and empathise with customers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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