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Social Media Customer Service Manager Course

Social Media Customer Service Manager Course
flexible workload from 4 to 360h
certificate recognized by the MEC

What will I learn?

Advance your call centre career with our Social Media Customer Service Manager Course. Become a pro at engaging customers on Facebook, Instagram, and Twitter. Learn how to analyse interactions, create understanding and helpful responses, and keep a professional attitude. Improve your abilities in managing the brand's image, dealing with tough situations, and fixing problems. Build trust, keep customers coming back, and make them happier. This short, top-notch course is made for busy professionals who want learning that's practical and makes a real difference.

Elevify advantages

Develop skills

  • Get expert at using social media platforms for great customer service.
  • Analyse customer feedback to make interactions even better.
  • Create caring, clear, and to-the-point responses.
  • Manage the brand's image and handle problems on social media.
  • Develop and put in place effective ways to solve problems.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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