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Quality Supervisor Course
Advance your call centre career with our Quality Supervisor Course (Pakistan), designed to boost your skills in quality improvement and call analysis, tailored for the Pakistani context. Learn to implement effective monitoring systems, design impactful training and incentive schemes, and master call analysis techniques. Gain expertise in evaluating communication skills, understanding key performance indicators (KPIs) like QA scores and CSAT, and utilizing essential tools such as CRM systems. Transform feedback into actionable plans and drive customer satisfaction to new heights, keeping in mind local expectations and norms.
- Implement Monitoring Systems: Master tools to improve call quality and efficiency in a Pakistani call centre environment.
- Design Training Programmes: Create impactful training programmes for call centre excellence, specifically designed for Pakistani agents.
- Evaluate Communication Skills: Analyse and improve agent-customer interactions, considering cultural nuances in Pakistan.
- Provide Constructive Feedback: Deliver actionable insights for performance growth, using approaches relevant to Pakistani culture.
- Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT, within the Pakistani call centre landscape.

flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Advance your call centre career with our Quality Supervisor Course (Pakistan), designed to boost your skills in quality improvement and call analysis, tailored for the Pakistani context. Learn to implement effective monitoring systems, design impactful training and incentive schemes, and master call analysis techniques. Gain expertise in evaluating communication skills, understanding key performance indicators (KPIs) like QA scores and CSAT, and utilizing essential tools such as CRM systems. Transform feedback into actionable plans and drive customer satisfaction to new heights, keeping in mind local expectations and norms.
Elevify advantages
Develop skills
- Implement Monitoring Systems: Master tools to improve call quality and efficiency in a Pakistani call centre environment.
- Design Training Programmes: Create impactful training programmes for call centre excellence, specifically designed for Pakistani agents.
- Evaluate Communication Skills: Analyse and improve agent-customer interactions, considering cultural nuances in Pakistan.
- Provide Constructive Feedback: Deliver actionable insights for performance growth, using approaches relevant to Pakistani culture.
- Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT, within the Pakistani call centre landscape.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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