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Performance Analyst Course
Enhance your call centre career with our Performance Analyst Course, crafted to equip professionals with crucial skills in data analysis and reporting. Become proficient in data cleaning, visualisation, and statistical techniques to interpret trends and patterns effectively. Learn to define and measure key performance indicators, improve communication through structured reports, and utilise time series analysis for forecasting. Acquire the expertise to drive performance enhancements and make confident, data-backed decisions.
- Master data visualisation: Develop and interpret impactful visual reports.
- Analyse performance metrics: Define and measure key call centre KPIs.
- Conduct statistical analysis: Apply techniques for hypothesis testing and regression analysis.
- Communicate insights effectively: Structure and present analytical findings clearly.
- Identify trends and patterns: Use time series analysis for forecasting.

flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Enhance your call centre career with our Performance Analyst Course, crafted to equip professionals with crucial skills in data analysis and reporting. Become proficient in data cleaning, visualisation, and statistical techniques to interpret trends and patterns effectively. Learn to define and measure key performance indicators, improve communication through structured reports, and utilise time series analysis for forecasting. Acquire the expertise to drive performance enhancements and make confident, data-backed decisions.
Elevify advantages
Develop skills
- Master data visualisation: Develop and interpret impactful visual reports.
- Analyse performance metrics: Define and measure key call centre KPIs.
- Conduct statistical analysis: Apply techniques for hypothesis testing and regression analysis.
- Communicate insights effectively: Structure and present analytical findings clearly.
- Identify trends and patterns: Use time series analysis for forecasting.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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