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Operations Supervisor Course
Advance your call centre career with our Operations Supervisor Course, crafted to enhance your skills in monitoring and evaluation techniques, benchmarking, and performance analysis. Master key call centre KPIs such as Average Handling Time, First Call Resolution, and Customer Satisfaction Score. Learn to optimise processes, utilise technology, and develop effective training programmes. Gain expertise in report preparation and stakeholder communication, and create robust implementation plans incorporating risk management and resource allocation strategies.
- Master evaluation metrics: Enhance call centre performance with precise metrics.
- Optimise processes: Streamline operations for efficiency and effectiveness.
- Analyse performance gaps: Identify and address areas needing improvement.
- Craft clear reports: Communicate insights with structured, concise reports.
- Understand KPIs: Utilise key performance indicators for strategic decisions.

flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Advance your call centre career with our Operations Supervisor Course, crafted to enhance your skills in monitoring and evaluation techniques, benchmarking, and performance analysis. Master key call centre KPIs such as Average Handling Time, First Call Resolution, and Customer Satisfaction Score. Learn to optimise processes, utilise technology, and develop effective training programmes. Gain expertise in report preparation and stakeholder communication, and create robust implementation plans incorporating risk management and resource allocation strategies.
Elevify advantages
Develop skills
- Master evaluation metrics: Enhance call centre performance with precise metrics.
- Optimise processes: Streamline operations for efficiency and effectiveness.
- Analyse performance gaps: Identify and address areas needing improvement.
- Craft clear reports: Communicate insights with structured, concise reports.
- Understand KPIs: Utilise key performance indicators for strategic decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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