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Dealings Course
Elevate your call centre career with our Dealings Course (Pakistani Edition), designed to enhance your skills in understanding customer behaviour, problem-solving abilities, and stress management techniques. Master the art of building bharosa (trust), understanding ehsaas (emotions), and practicing hamdardi (empathy). Develop effective communication and negotiation strategies to handle aitrazat (objections) and create jeet-jeet (win-win) solutions. Learn to manage stress, maintain professionalism, and boost customer retention through shakhsi (personalized) rabta (engagement). Join now for a transformative learning experience that fits your schedule.
- Build bharosa (trust): Master tareeqay (techniques) to establish rabta (rapport) with customers.
- Solve maslay (problems): Develop hall (creative solutions) for customer issues.
- Manage stress: Stay pur-sakoon (calm) and professional under pressure.
- Retain customers: Enhance wafadari (loyalty) through shakhsi (personalized) rabta (engagement).
- Resolve tanazaa't (conflicts): Mediate jhagre (disputes) and de-escalate tanao (tensions) effectively.

flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Elevate your call centre career with our Dealings Course (Pakistani Edition), designed to enhance your skills in understanding customer behaviour, problem-solving abilities, and stress management techniques. Master the art of building bharosa (trust), understanding ehsaas (emotions), and practicing hamdardi (empathy). Develop effective communication and negotiation strategies to handle aitrazat (objections) and create jeet-jeet (win-win) solutions. Learn to manage stress, maintain professionalism, and boost customer retention through shakhsi (personalized) rabta (engagement). Join now for a transformative learning experience that fits your schedule.
Elevify advantages
Develop skills
- Build bharosa (trust): Master tareeqay (techniques) to establish rabta (rapport) with customers.
- Solve maslay (problems): Develop hall (creative solutions) for customer issues.
- Manage stress: Stay pur-sakoon (calm) and professional under pressure.
- Retain customers: Enhance wafadari (loyalty) through shakhsi (personalized) rabta (engagement).
- Resolve tanazaa't (conflicts): Mediate jhagre (disputes) and de-escalate tanao (tensions) effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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