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Customer Experience Specialist Course
Advance your call centre career with our Customer Experience Specialist Course. Learn to develop effective strategies by implementing change management and creating customer-focused approaches. Improve your communication skills through active listening and effective conversation techniques. Learn how to collect and analyse feedback, map customer journeys, and pinpoint key touchpoints. Gain insights into call centre operations, overcome challenges, and optimise performance metrics. Plan and execute effectively by setting KPIs and managing resources efficiently.
- Become proficient in change management to improve customer experiences.
- Develop customer-focused strategies for call centres.
- Excel in active listening and clear communication.
- Analyse feedback to drive continuous improvement.
- Map customer journeys to identify and resolve pain points.

flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Advance your call centre career with our Customer Experience Specialist Course. Learn to develop effective strategies by implementing change management and creating customer-focused approaches. Improve your communication skills through active listening and effective conversation techniques. Learn how to collect and analyse feedback, map customer journeys, and pinpoint key touchpoints. Gain insights into call centre operations, overcome challenges, and optimise performance metrics. Plan and execute effectively by setting KPIs and managing resources efficiently.
Elevify advantages
Develop skills
- Become proficient in change management to improve customer experiences.
- Develop customer-focused strategies for call centres.
- Excel in active listening and clear communication.
- Analyse feedback to drive continuous improvement.
- Map customer journeys to identify and resolve pain points.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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