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Airport Service Quality Course

Airport Service Quality Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Airport Service Quality Course gives you practical tools to map the passenger journey, reduce queues, improve cleanliness, and streamline check-in, security, and boarding. Learn how to design ASQ indicators, build dashboards, use sensors and surveys, engage stakeholders, and run a focused six-month improvement program that boosts satisfaction, reliability, and on-time performance across the terminal.

Elevify advantages

Develop skills

  • Design ASQ indicators: build clear KPIs, targets, and airport benchmarks.
  • Map passenger journeys: spot pain points from curb to gate for quick wins.
  • Redesign airport processes: optimize queues, staffing, and fast-track flows.
  • Deploy smart ASQ tech: use sensors, surveys, and analytics for real-time insight.
  • Lead ASQ change: engage stakeholders, track risks, and sustain improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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