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Quality Supervisor Course
Elevate your call center career with our Quality Supervisor Course, designed to enhance your skills in quality improvement and call analysis. Learn how to implement effective monitoring systems, design impactful training and incentive programs, and master call analysis techniques. Gain expertise in evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and utilizing essential tools like CRM systems. Transform feedback into actionable plans and drive customer satisfaction to new heights.
- Implement Monitoring Systems: Master tools to enhance call quality and efficiency.
- Design Training Programs: Create impactful training for call center excellence.
- Evaluate Communication Skills: Analyze and improve agent-customer interactions.
- Provide Constructive Feedback: Deliver actionable insights for performance growth.
- Understand Call Center KPIs: Optimize metrics like QA, FCR, AHT, and CSAT.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Elevate your call center career with our Quality Supervisor Course, designed to enhance your skills in quality improvement and call analysis. Learn how to implement effective monitoring systems, design impactful training and incentive programs, and master call analysis techniques. Gain expertise in evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and utilizing essential tools like CRM systems. Transform feedback into actionable plans and drive customer satisfaction to new heights.
Elevify advantages
Develop skills
- Implement Monitoring Systems: Master tools to enhance call quality and efficiency.
- Design Training Programs: Create impactful training for call center excellence.
- Evaluate Communication Skills: Analyze and improve agent-customer interactions.
- Provide Constructive Feedback: Deliver actionable insights for performance growth.
- Understand Call Center KPIs: Optimize metrics like QA, FCR, AHT, and CSAT.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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