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Performance Analyst Course
I-angat ang inyong call center career sa aming Performance Analyst Course, na dinisenyo para bigyang-kapangyarihan ang mga professionals ng mahahalagang skills sa data analysis at reporting. Magpakahusay sa data cleaning, visualization, at statistical methods para epektibong ma-interpret ang trends at patterns. Matutunan kung paano mag-define at mag-measure ng key performance indicators, pahusayin ang communication sa pamamagitan ng structured reports, at gamitin ang time series analysis para sa forecasting. Magkaroon ng expertise para mag-drive ng performance improvements at gumawa ng data-driven decisions nang may kumpiyansa.
- Master data visualization: Lumikha at mag-interpret ng impactful visual reports.
- Analyze performance metrics: Mag-define at mag-measure ng key call center KPIs.
- Conduct statistical analysis: Mag-apply ng methods para sa hypothesis testing at regression.
- Communicate insights effectively: I-structure at i-present ang analytical findings nang malinaw.
- Identify trends and patterns: Gumamit ng time series analysis para sa forecasting.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
I-angat ang inyong call center career sa aming Performance Analyst Course, na dinisenyo para bigyang-kapangyarihan ang mga professionals ng mahahalagang skills sa data analysis at reporting. Magpakahusay sa data cleaning, visualization, at statistical methods para epektibong ma-interpret ang trends at patterns. Matutunan kung paano mag-define at mag-measure ng key performance indicators, pahusayin ang communication sa pamamagitan ng structured reports, at gamitin ang time series analysis para sa forecasting. Magkaroon ng expertise para mag-drive ng performance improvements at gumawa ng data-driven decisions nang may kumpiyansa.
Elevify advantages
Develop skills
- Master data visualization: Lumikha at mag-interpret ng impactful visual reports.
- Analyze performance metrics: Mag-define at mag-measure ng key call center KPIs.
- Conduct statistical analysis: Mag-apply ng methods para sa hypothesis testing at regression.
- Communicate insights effectively: I-structure at i-present ang analytical findings nang malinaw.
- Identify trends and patterns: Gumamit ng time series analysis para sa forecasting.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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