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Operations Supervisor Course
I-angat ang iyong career sa call center sa pamamagitan ng ating Operations Supervisor Course, na dinisenyo para pahusayin ang iyong skills sa monitoring at evaluation techniques, benchmarking, at performance analysis. I-master ang mga importanteng call center KPIs tulad ng Average Handle Time, First Call Resolution, at Customer Satisfaction Score. Matuto kung paano i-optimize ang mga proseso, gamitin ang teknolohiya, at bumuo ng epektibong training programs. Magkaroon ng expertise sa paggawa ng report at stakeholder communication, at lumikha ng matatag na implementation plans na may kasamang risk management at resource allocation strategies.
- I-master ang evaluation metrics: Pahusayin ang performance ng call center gamit ang mga precise metrics.
- I-optimize ang mga proseso: Gawing mas efficient at effective ang operations.
- Suriin ang performance gaps: Tukuyin at tugunan ang mga areas na nangangailangan ng improvement.
- Gumawa ng malinaw na reports: I-communicate ang insights gamit ang structured at concise reports.
- Unawain ang KPIs: Gamitin ang key performance indicators para sa strategic decisions.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
I-angat ang iyong career sa call center sa pamamagitan ng ating Operations Supervisor Course, na dinisenyo para pahusayin ang iyong skills sa monitoring at evaluation techniques, benchmarking, at performance analysis. I-master ang mga importanteng call center KPIs tulad ng Average Handle Time, First Call Resolution, at Customer Satisfaction Score. Matuto kung paano i-optimize ang mga proseso, gamitin ang teknolohiya, at bumuo ng epektibong training programs. Magkaroon ng expertise sa paggawa ng report at stakeholder communication, at lumikha ng matatag na implementation plans na may kasamang risk management at resource allocation strategies.
Elevify advantages
Develop skills
- I-master ang evaluation metrics: Pahusayin ang performance ng call center gamit ang mga precise metrics.
- I-optimize ang mga proseso: Gawing mas efficient at effective ang operations.
- Suriin ang performance gaps: Tukuyin at tugunan ang mga areas na nangangailangan ng improvement.
- Gumawa ng malinaw na reports: I-communicate ang insights gamit ang structured at concise reports.
- Unawain ang KPIs: Gamitin ang key performance indicators para sa strategic decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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