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Dealings Course
I-angat ang inyong call center career with our Dealings Course, na dinisenyo para pahusayin ang inyong skills sa customer psychology, problem-solving, at stress management. Master ang art of building trust, understanding emotions, at practicing empathy. Develop effective communication and negotiation strategies para mahandle ang objections at makalikha ng win-win solutions. Learn how to manage stress, maintain professionalism, at palakihin ang customer retention sa pamamagitan ng personalized engagement. Sumali na para sa isang transformative learning experience na swak sa inyong schedule.
- Build trust: Master ang techniques para mag-establish ng rapport sa customers.
- Solve problems: Mag-develop ng creative solutions para sa issues ng customers.
- Manage stress: Manatiling kalmado at professional kahit pressured.
- Retain customers: Pahusayin ang loyalty sa pamamagitan ng personalized engagement.
- Resolve conflicts: Mag-mediate ng disputes at i-de-escalate ang tensions nang epektibo.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
I-angat ang inyong call center career with our Dealings Course, na dinisenyo para pahusayin ang inyong skills sa customer psychology, problem-solving, at stress management. Master ang art of building trust, understanding emotions, at practicing empathy. Develop effective communication and negotiation strategies para mahandle ang objections at makalikha ng win-win solutions. Learn how to manage stress, maintain professionalism, at palakihin ang customer retention sa pamamagitan ng personalized engagement. Sumali na para sa isang transformative learning experience na swak sa inyong schedule.
Elevify advantages
Develop skills
- Build trust: Master ang techniques para mag-establish ng rapport sa customers.
- Solve problems: Mag-develop ng creative solutions para sa issues ng customers.
- Manage stress: Manatiling kalmado at professional kahit pressured.
- Retain customers: Pahusayin ang loyalty sa pamamagitan ng personalized engagement.
- Resolve conflicts: Mag-mediate ng disputes at i-de-escalate ang tensions nang epektibo.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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