Log in
Choose your language

Customer Journey Course

Customer Journey Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Customer Journey Course shows you how to handle home internet issues with clarity, speed, and consistency. Learn to define customer personas, map every stage from outage to resolution, reduce transfers, and use self-service, proactive updates, and better tools. Understand key metrics like CSAT, effort, and FCR so you can pinpoint pain points, improve processes, and deliver a smoother, more reliable experience every time.

Elevify advantages

Develop skills

  • Map customer journeys: quickly chart end-to-end internet outage experiences.
  • Reduce call friction: cut transfers, repeats, and customer effort in tech calls.
  • Use CX metrics: read CSAT, CES, and ops KPIs to drive fast improvements.
  • Run root-cause analysis: find and fix key pain points in support journeys.
  • Design better support flows: blend IVR, SMS, app, and agents for smooth CX.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the course duration?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course